Chargeback Policy

This policy outlines the procedures and practices regarding chargebacks resulting from fraudulent activity or abuse of the chargeback process. Our goal is to prevent fraudulent transactions, ensure customer satisfaction, and protect the integrity of our business operations.

A fraudulent chargeback is a dispute initiated by the cardholder with their issuing bank, which is deemed to be without merit. This typically occurs when:

• The cardholder did not make the transaction (e.g., stolen or compromised credit card).
• The chargeback is requested without attempting to resolve the issue directly with the merchant.
• The transaction was valid and authorized, but the cardholder seeks to reverse the transaction despite receiving the goods or services.

Customers are encouraged to contact our customer service department before filing a chargeback. We are committed to resolving legitimate complaints and disputes promptly.

If a customer proceeds with a chargeback through their bank, we will promptly investigate the claim. We will provide all necessary documentation to the bank to dispute any fraudulent or unjustified chargeback.

Customers are required to notify us of any issues or disputes within 48 hours of the transaction date. After this period, chargebacks may not be eligible for resolution.

If a chargeback is found to be fraudulent, we will take the following actions:

• Reversal of the Chargeback: We will contest fraudulent chargebacks with the payment processor and recover any associated fees.
• Account Suspension: Customers who are found to engage in repeated chargeback abuse or fraud may have their accounts suspended or permanently banned from future transactions.
• Legal Action: If fraudulent activity is determined to be part of a broader pattern of abuse, Boss Babe Blvd™️ reserves the right to pursue legal action against the individual or group responsible.

Customers who initiate chargebacks for fraudulent reasons or abuse the chargeback process will be responsible for any fees, fines, and costs incurred by Boss Babe Blvd™️ in the dispute resolution process. This may include:

• Chargeback Fees
• Administrative Fees: For processing and investigating the chargeback.
• Loss of Goods or Services: If the chargeback is found to be fraudulent, the customer may be held responsible for the full cost of the goods or services, plus any applicable fees.

In the event of a legal dispute arising from fraudulent chargebacks, Boss Babe Blvd™️ and the customer agree that the prevailing party in any legal action, including litigation, shall be responsible for the payment of all court fees, legal costs, and attorney’s fees incurred by both parties. This includes but is not limited to:

• Court filing fees
• Attorney’s fees
• Costs of legal proceedings

The prevailing party will be determined by a court of competent jurisdiction, and this provision will apply to all disputes related to fraudulent chargebacks that result in legal action.

We continuously monitor chargeback trends to identify patterns of fraudulent activity. Any suspicious or recurring chargebacks will be flagged for further investigation. We may also report fraudulent activity to relevant industry bodies or financial institutions as necessary.

Boss Babe Blvd™️ reserves the right to update this policy at any time. All updates will be effective immediately upon posting, unless otherwise stated.

For questions or concerns regarding chargebacks or this policy, please contact our customer service team via email: info@bossbabeblvd.com.